austintechnician | Product Support Technician in Mckinney, TX

Product Support Technician

  • SIGNWarehouse
  • $52,955.00 - 83,010.00 / Year *
  • Mckinney, TX 75070
  • Full-Time
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About SIGNWarehouse:

Sign making and apparel solutions since 1982.

Summary

The Product Support Technician will provide phone, email and chat product/technical support for all Printers and Vinyl Cutters supported by SIGNWarehouse, assist with planning, parts inventory management, problem diagnosis, refurbishment program, and other miscellaneous duties; reports to the Product Supervisor.

Key Responsibilities:

Provide phone/e-mail/chat support for customers and end users in North America -- assist with problem diagnosis

Review, update and create service documentation for all product lines

Provide second level support for internal Product Support Associates

Cross train Product Support Associates on all products (cutter, printer and RIP)

Assist with color management issues

Travel to customer sites, in state and out of state for service and support as required

Open on-site service calls as required and copy call information to the Product Support Associate

Research prepare, and ship parts as required

Understand and utilize RMA process for warranty and OEM part replacement

Test, troubleshoot and repair all Printer and Vinyl Cutter models, Laser engravers, heat presses, graphic design software

Perform product upgrades as required

Provide feedback, verbal and written, regarding new and existing problems

Follow up with customers to ensure satisfaction

Demos to perspective customers


Qualifications for the position:

Minimum 2 years experience in a Product/technical support environment.

Technical and mechanical experience a plus.

Strong mechanical aptitude

Trouble shooting/problem solving

Software computer technical- very helpful

Presentation/public speaking/communication skills

Valid driver s license

Travel when needed (in state and out-of-state)

High School

Some College/trade school

Benefits:

Medical, Dental, Vision, 401K and PTO

SIGNWarehouse is an equal opportunity employer


Associated topics: fertilize, garden, inventory, lawn, manage, mow, plant, plant management, scanner, ship


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.